Refund policy

30-Day Fit Guarantee

Our standard holsters are covered by our 30-Day Fit Guarantee. If your holster doesn't fit the firearm you ordered it for, or doesn't carry the way you expected, contact us within 30 days of receiving it and we'll exchange it or refund it.

To be eligible, the holster must be in the same condition you received it in, with no damage beyond test-fitting. Please include a photo of the issue so we can find the best solution for you.

Starting a Return or Exchange

To start a return or exchange, email us at info@zero28customs.com. If your return is accepted, we'll send you the return address. Return shipping is paid by you unless the mistake is ours or the item is wrong or damaged; in those cases we'll email you a return shipping label to print.

Items sent back to us without first requesting a return will not be accepted.

Custom Prints and Engraving (Final Sale)

Holsters with a custom Kydex print or custom engraving are made just for you and can't be resold, so they are final sale and are not covered by the 30-Day Fit Guarantee. They are still covered if they arrive defective, damaged or incorrect, and by our lifetime warranty.

Not sure about fit? Email info@zero28customs.com with your exact firearm model, optic and light before you order and we'll confirm it.

Other Non-Returnable Items

Sale items and gift cards can't be returned.

Damages and Issues

Please inspect your order when it arrives and contact us right away if an item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Refunds

We'll notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be refunded automatically to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

You can always contact us with any return question at info@zero28customs.com.